REFUND POLICY CLUB LEMONADE
RETURNS & REFUNDS
Returns & exchanges
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return or exchange your item must be unused and in the same condition that you received it. It must also be in the original packaging.
PLEASE NOTE: If you have ordered our silk lingerie set, panties that have been used/tried on without your own underwear underneath will NOT be accepted as a return. You must try them on as you would in a store. If there is any signs of usage, we cannot accept the product and your return will be declined.
We do not cover shipping expenses for returns.
Shipping for return
To return your product, please notify us via e-mail at clublemonade@outlook.dk including order number and tracking number for your parcel. We advise to use a shipping insurance & tracking, as we do not guarantee that we receive your returned item. It is important that you notify us, unless we cannot match your return to your order number.
You should mail your product to:
Sandra Willer ApS
Kastelsvej 4, 4. MF
2100 København Ø
+45 40 30 40 53
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
IF YOU REGRET YOUR PURCHASE (WITHDRAWAL)
Sandra Willer ApS - Club Lemonade offers a 14 days full refund on goods purchased on the website unless otherwise agreed or stated in your order.
The 14 day period starts on the day the order is delivered.
The request for cancellation must be notified to us no later than 14 after the delivery, and be with us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.
If you wish to make use of your right to withdraw the purchase, you must send us an e-mail om clublemonade@outlook.dk. In your message, clearly make us aware, that you want to use your right of withdrawal.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
CONDITION OF THE ITEM YOU HAVE RETURNED
You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods.
This means, that you have to try the item in the same way as if you were shopping in a physical store.
If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to Sandra Willer ApS to evaluate the item's condition.
WARRANTY
There is a 2 year warranty on products according to the Danish Sales Law. The warranty applies to all errors in software, material and fabrication.
Complaints regarding errors and defects must be reported to Sandra Willer ApS in a reasonable time after the goods have been received. We consider af maximum of 6 months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.
The complaint waives right to warranty if the items are handled improperly or unusually.
Sandra Willer ApS covers return costs to a reasonable extent.
When returning, please contact us at: clublemonade@outlook.dk
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at clublemonade@outlook.dk
PAYMENT
Sandra Willer ApS accepts online payments with the following credit cards Dankort, Visa, Mastercard, Visa Electron, American Express.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order.
All prices on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK)
Sandra Willer ApS uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties.
REFUND POLICY SANDRA WILLER BOOKS
You have 14 days to make use of your right of return. The book can only be returned if it has not been opened - meaning the download has not begun. If the book has been opened, it will be considered used and is therefore not eligible for return.